{"id":22017,"date":"2026-05-28T10:53:49","date_gmt":"2026-05-28T08:53:49","guid":{"rendered":"http:\/\/new.diehls-hotel.de.w01c0315.kasserver.com\/privacy-policy\/"},"modified":"2026-06-26T11:38:25","modified_gmt":"2026-06-26T09:38:25","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/diehls-hotel.de\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n
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PRIVACY POLICY<\/h1>\n <\/div>\n\n
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1. General Information<\/h3>\n\n\n\n

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data refers to any data that can be used to personally identify you. For detailed information on data protection, please refer to our Privacy Policy, which is listed below this text. <\/p>\n\n\n\n

Analytics Tools and Third-Party Tools<\/strong><\/p>\n\n\n\n

When you visit our website, your browsing behavior may be analyzed for statistical purposes. This is primarily done using cookies and so-called analytics tools. The analysis of your browsing behavior is generally anonymous; your browsing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following privacy policy:. You can object to this analysis. We will inform you about the options for objecting in this privacy policy. <\/p>\n\n\n\n

2. General Information and Mandatory Disclosures<\/h3>\n\n\n\n

Data Protection<\/strong><\/p>\n\n\n\n

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable data protection laws and this Privacy Policy.When you use this website, various types of personal data are collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.Please note that data transmission over the Internet (e.g., when communicating via email) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties. <\/p>\n\n\n\n

Note on the responsible body<\/strong><\/p>\n\n\n\n

The entity responsible for data processing on this website is:Diehls Hotel GmbHRheinsteigufer 156077 Koblenz-EhrenbreitsteinEmail: info@diehls-hotel.de<\/a><\/p>\n\n\n\n

Data Protection Officer:Diehls Hotel GmbHRheinsteigufer 156077 Koblenz-EhrenbreitsteinEmail: datenschutz@diehls-hotel.de<\/a><\/p>\n\n\n\n

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).<\/p>\n\n\n\n

Revocation of your consent to data processing<\/strong><\/p>\n\n\n\n

Many data processing operations are only possible with your explicit consent. You may revoke any consent you have already given at any time. To do so, simply send us an informal email. The lawfulness of the data processing carried out prior to the revocation remains unaffected by the revocation. <\/p>\n\n\n\n

Right to Data Portability<\/strong><\/p>\n\n\n\n

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible. <\/p>\n\n\n\n

SSL or TLS encryption<\/strong><\/p>\n\n\n\n

For security reasons and to protect the transmission of confidential information\u2014such as orders or inquiries you send to us as the website operator\u2014this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser\u2019s address bar changes from \u201chttp:\/\/\u201d to \u201chttps:\/\/\u201d and by the padlock icon in your browser\u2019s address bar.When SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties. <\/p>\n\n\n\n

Encrypted Payments on This Website<\/strong><\/p>\n\n\n\n

If, after entering into a paid contract, you are required to provide us with your payment information (e.g., account number for direct debit authorization), this information is necessary for processing the payment.Payment transactions using standard payment methods (Visa\/MasterCard, direct debit) are processed exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the browser\u2019s address bar changes from \u201chttp:\/\/\u201d to \u201chttps:\/\/\u201d and by the padlock icon in your browser\u2019s address bar.With encrypted communication, the payment data you transmit to us cannot be read by third parties. <\/p>\n\n\n\n

Access, Blocking, Deletion<\/strong><\/p>\n\n\n\n

In accordance with applicable legal provisions, you have the right at any time to receive, free of charge, information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right, where applicable, to have this data corrected, restricted, or deleted. For this and any other questions regarding personal data, you can contact us at any time at the address provided in the legal notice. <\/p>\n\n\n\n

3. Data Protection Officer<\/h3>\n\n\n\n

Statutory Data Protection OfficerWe have appointed a Data Protection Officer for our company.Email: datenschutz@diehls-hotel.de<\/a><\/p>\n\n\n\n

4. Data Collection on Our Website<\/h3>\n\n\n\n

Cookies<\/strong><\/p>\n\n\n\n

Some of the web pages on this site use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.Most of the cookies we use are so-called \u201csession cookies.\u201d They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.You can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to block the acceptance of cookies in specific cases or generally, and to enable the automatic deletion of cookies when you close your browser. Disabling cookies may limit the functionality of this website.Cookies that are necessary for carrying out the electronic communication process or for providing specific functions you have requested (e.g., the shopping cart function) are stored on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. To the extent that other cookies (e.g., cookies used to analyze your browsing behavior) are stored, these are addressed separately in this Privacy Policy. <\/p>\n\n\n\n

Server Log Files<\/strong><\/p>\n\n\n\n

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information includes:\u00b7 browser type and version\u00b7 operating system used\u00b7 referrer URL\u00b7 hostname of the accessing computer\u00b7 time of the server request\u00b7 IP address <\/p>\n\n\n\n

This data is not combined with other data sources.The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. <\/p>\n\n\n\n

Contact form<\/strong><\/p>\n\n\n\n

If you submit inquiries to us via the contact form, we will store the information you provide in the inquiry form\u2014including the contact information you provide there\u2014for the purpose of processing your inquiry and in case of follow-up questions. We will not share this data without your consent.The processing of the data entered into the contact form is therefore based exclusively on your consent (Art. 6(1)(a) GDPR). You may revoke this consent at any time. To do so, simply send us an informal email. The lawfulness of the data processing operations carried out prior to the withdrawal remains unaffected by the withdrawal.The data you enter in the contact form will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your inquiry has been processed). Mandatory legal provisions\u2014in particular retention periods\u2014remain unaffected. <\/p>\n\n\n\n

Registration on this website<\/strong><\/p>\n\n\n\n

You can register on our website to access additional features on the site. We use the information you provide for this purpose solely to enable you to use the specific offering or service for which you have registered. The required information requested during registration must be provided in full. Otherwise, we will reject the registration.For important changes, such as changes to the scope of our offerings or technically necessary modifications, we will use the email address you provided during registration to notify you.The processing of the data entered during registration is based on your consent (Art. 6(1)(a) GDPR). You may revoke your consent at any time. To do so, simply send us an informal email. The lawfulness of any data processing that has already taken place remains unaffected by the withdrawal of consent.We will store the data collected during registration for as long as you remain registered on our website; it will then be deleted. Statutory retention periods remain unaffected. <\/p>\n\n\n\n

Processing of Data (Customer and Contract Data)<\/strong><\/p>\n\n\n\n

We collect, process, and use personal data only to the extent necessary for the establishment, substance, or modification of the legal relationship (master data). This is done on the basis of Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. We collect, process, and use personal data regarding the use of our website (usage data) only to the extent necessary to enable the user to access the service or to bill for it.The collected customer data will be deleted upon completion of the order or termination of the business relationship. Statutory retention periods remain unaffected. <\/p>\n\n\n\n

Data Transmission Upon Conclusion of a Contract for Services and Digital Content<\/strong><\/p>\n\n\n\n

We transfer personal data to third parties only when necessary for the fulfillment of the contract, such as to the financial institution responsible for processing payments.No further transfer of data takes place, or only if you have expressly consented to such transfer. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes.The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. <\/p>\n\n\n\n

5. Analytics Tools and Advertising<\/h3>\n\n\n\n

Google Analytics<\/strong><\/p>\n\n\n\n

This website uses features of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.Google Analytics uses so-called \u201ccookies.\u201d These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to a Google server in the United States and stored there.Google Analytics cookies are stored on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. <\/p>\n\n\n\n

Google Analytics Remarketing<\/strong><\/p>\n\n\n\n

Our websites use Google Analytics Remarketing features in conjunction with the cross-device features of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.This feature allows the advertising audiences created with Google Analytics Remarketing to be linked to the cross-device features of Google AdWords and Google DoubleClick. This allows interest-based, personalized ads\u2014tailored to you based on your previous usage and browsing behavior on one device (e.g., a cell phone)\u2014to also be displayed on another of your devices (e.g., a tablet or PC).If you have given your consent, Google links your web and app browsing history to your Google Account for this purpose. This allows the same personalized advertising messages to be displayed on any device on which you sign in with your Google Account.To support this feature, Google Analytics collects Google-authenticated user IDs, which are temporarily linked to our Google Analytics data to define and create audiences for cross-device advertising.You can permanently opt out of cross-device remarketing\/targeting by disabling personalized ads in your Google Account; to do so, follow this link: https:\/\/www.google.com\/settings\/ads\/onweb\/<\/a>.The consolidation of the collected data in your Google Account is based exclusively on your consent, which you can provide to or revoke with Google (Art. 6(1)(a) GDPR). For data collection processes that are not consolidated in your Google Account (e.g., because you do not have a Google Account or have objected to the consolidation), the collection of data is based on Article 6(1)(f) of the GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymized analysis of website visitors for advertising purposes.Further information and the privacy policy can be found in Google\u2019s Privacy Policy at: https:\/\/www.google.com\/policies\/technologies\/ads\/<\/a>. <\/p>\n\n\n\n

Google AdWords and Google Conversion Tracking<\/strong><\/p>\n\n\n\n

This website uses Google AdWords. AdWords is an online advertising program provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (\u201cGoogle\u201d).As part of Google AdWords, we use what is known as conversion tracking. When you click on an ad placed by Google, a cookie for conversion tracking is set. Cookies are small text files that the web browser stores on the user\u2019s computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages on this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to that page.Each Google AdWords customer receives a different cookie. The cookies cannot be tracked across the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted in to conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can opt out by easily disabling the Google conversion tracking cookie via your web browser\u2019s user settings. You will then not be included in the conversion tracking statistics.\u201cConversion cookies\u201d are stored on the basis of Art. 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.For more information about Google AdWords and Google Conversion Tracking, please refer to Google\u2019s Privacy Policy: https:\/\/www.google.de\/policies\/privacy\/<\/a>.You can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to block the acceptance of cookies in specific cases or generally, and to enable the automatic deletion of cookies when you close your browser. Disabling cookies may limit the functionality of this website. <\/p>\n\n\n\n

Facebook Pixel<\/strong><\/p>\n\n\n\n

Our website uses the Facebook Visitor Action Pixel, provided by Facebook, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (\u201cFacebook\u201d), to measure conversions.This allows the behavior of website visitors to be tracked after they have been redirected to the provider\u2019s website by clicking on a Facebook ad. This enables the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and helps optimize future advertising campaigns.The data collected is anonymous to us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, making it possible to link it to the respective user profile and allowing Facebook to use the data for its own advertising purposes in accordance with Facebook\u2019s Data Use Policy. This enables Facebook to display ads both on Facebook and outside of Facebook. As the site operator, we have no control over this use of the data.You can find further information on the protection of your privacy in Facebook\u2019s Privacy Policy: https:\/\/www.facebook.com\/about\/privacy\/<\/a>.You can also disable the \u201cCustom Audiences\u201d remarketing feature in the ad settings section at https:\/\/www.facebook.com\/ads\/preferences\/?entry_product=ad_settings_screen<\/a>. To do this, you must be logged into Facebook.If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http:\/\/www.youronlinechoices.com\/de\/praferenzmanagement\/<\/a>. <\/p>\n\n\n\n

IP anonymization<\/strong><\/p>\n\n\n\n

We have enabled the IP anonymization feature on this website. This means that Google truncates your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before it is transmitted to the United States. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data held by Google. <\/p>\n\n\n\n

Browser plugin<\/strong><\/p>\n\n\n\n

You can prevent cookies from being stored by adjusting your browser settings accordingly; however, please note that in this case, you may not be able to use all features of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address), as well as from processing this data, by downloading and installing the browser plugin available at the following link: https:\/\/tools.google.com\/dlpage\/gaoptout?hl=de<\/a>. <\/p>\n\n\n\n

Objection to Data Collection<\/strong><\/p>\n\n\n\n

You can prevent Google Analytics from collecting your data by clicking the following link. An opt-out cookie will be set to prevent your data from being collected during future visits to this website: Disable Google Analytics.For more information on how Google Analytics handles user data, please see Google\u2019s Privacy Policy: https:\/\/support.google.com\/analytics\/answer\/6004245?hl=de<\/a>. <\/p>\n\n\n\n

Contract Data Processing<\/strong><\/p>\n\n\n\n

We have entered into a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities regarding the use of Google Analytics.<\/p>\n\n\n\n

6. Newsletter<\/h3>\n\n\n\n

Newsletter Information<\/strong><\/p>\n\n\n\n

If you would like to subscribe to the newsletter offered on this website, we need your email address as well as information that allows us to verify that you are the owner of the email address provided and that you consent to receiving the newsletter. No other data is collected, or is collected only on a voluntary basis. We use this data exclusively to send you the requested information and do not share it with third parties.The processing of the data entered in the newsletter sign-up form is based solely on your consent (Art. 6(1)(a) GDPR). You may revoke your consent to the storage of your data and email address, as well as their use for sending the newsletter, at any time\u2014for example, via the \u201cUnsubscribe\u201d link in the newsletter. The lawfulness of data processing operations that have already taken place remains unaffected by this revocation.The data you have provided to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe. Data stored by us for other purposes (e.g., email addresses for the members\u2019 area) remains unaffected by this. <\/p>\n\n\n\n

7. Plugins and Tools<\/h3>\n\n\n\n

Google Web Fonts<\/strong><\/p>\n\n\n\n

This site uses so-called web fonts provided by Google to ensure consistent font display. When you visit a page, your browser loads the necessary web fonts into its cache to display text and fonts correctly.To do this, the browser you are using must connect to Google\u2019s servers. As a result, Google becomes aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and appealing presentation of our online content. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) of the GDPR.If your browser does not support Web Fonts, a standard font from your computer will be used.For more information about Google Web Fonts, please visit https:\/\/developers.google.com\/fonts\/faq<\/a> and see Google\u2019s Privacy Policy: https:\/\/www.google.com\/policies\/privacy\/<\/a>. <\/p>\n\n\n\n

Google Maps<\/strong><\/p>\n\n\n\n

This site uses the Google Maps service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.To use the features of Google Maps, it is necessary to store your IP address. This information is generally transmitted to a Google server in the United States and stored there. The provider of this site has no influence over this data transmission.The use of Google Maps is in the interest of presenting our online offerings in an appealing manner and making it easy to locate the places we list on the website. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) of the GDPR.For more information on the handling of user data, please see Google\u2019s Privacy Policy: https:\/\/www.google.de\/intl\/de\/policies\/privacy\/<\/a>. <\/p>\n\n\n\n

8. Payment Providers<\/h3>\n\n\n\n

PayPal<\/strong><\/p>\n\n\n\n

On our website, we offer, among other options, payment via PayPal. This payment service is provided by PayPal (Europe) S.\u00e0.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter \u201cPayPal\u201d).If you select payment via PayPal, the payment information you enter will be transmitted to PayPal.The transmission of your data to PayPal is based on Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (processing necessary for the performance of a contract). You have the option to withdraw your consent to data processing at any time. Withdrawal does not affect the lawfulness of data processing operations that took place prior to the withdrawal. <\/p>\n\n\n\n

Instant Bank Transfer<\/strong><\/p>\n\n\n\n

On our website, we offer, among other options, payment via \u201cSofort\u00fcberweisung.\u201d This payment service is provided by Sofort GmbH, Theresienh\u00f6he 12, 80339 Munich (hereinafter \u201cSofort GmbH\u201d).Using the \u201cSofort\u00fcberweisung\u201d process, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin fulfilling our obligations.If you have chosen the \u201cSofort\u00fcberweisung\u201d payment method, you will provide Sofort GmbH with a PIN and a valid TAN, which it can use to log in to your online banking account. After logging in, Sofort GmbH automatically checks your account balance and executes the transfer to us using the TAN you provided. It then immediately sends us a transaction confirmation. After logging in, your transaction history, the credit limit of your overdraft facility, and the existence of other accounts\u2014along with their balances\u2014are also automatically checked.In addition to the PIN and TAN, the payment details you entered and your personal information are also transmitted to Sofort GmbH. Your personal information includes your first and last name, address, phone number(s), email address, IP address, and, if applicable, other data required for payment processing. The transmission of this data is necessary to verify your identity beyond a doubt and to prevent fraud.The transfer of your data to Sofort GmbH is based on Art. 6(1)(a) of the GDPR (consent) and Art. 6(1)(b) of the GDPR (processing necessary for the performance of a contract). You have the option to withdraw your consent to data processing at any time. Withdrawal does not affect the lawfulness of data processing operations that took place in the past.For details on payment via Sofort\u00fcberweisung, please refer to the following links: https:\/\/www.sofort.de\/datenschutz.html<\/a> and https:\/\/www.klarna.com\/sofort\/<\/a>. <\/p>\n<\/div>\n\n\n\n

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